Calculating lifetime value of a customer is a must before deciding on your acquisition strategy. Recently I came across below excellent infographic done by Kissmatrics.com . If you have never calculated CLV for your business its time to start now. I believe
this tool will help you to do it in a flash. There is another tool by
Harvard Business School too. It doesn't matter what tool you use, but its a must to know how much worth a client to you and decide on your sales and customer relationship strategies.
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Source:
How To Calculate Lifetime Value
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